Who do I contact if I have any questions?
When you are shopping on Govindjis.com you are guaranteed the same great customer service as you would expect in store. You may contact us through our website under contact us or by calling us at (972) 231-6776. A Customer Service representative will be available to assist you from 12 PM to 7 PM (CST), every day, except Tuesday.
How can I make returns or exchanges?
When you are shopping on Govindjis.com you are guaranteed the same great customer service as you would expect in store. You may contact us through our website under contact us or by calling us at (972) 231-6776. A Customer Service representative will be available to assist you from 12 PM to 7 PM (CST), every day, except Tuesday..
However items in 'Govindji's Last Call' cannot be returned or exchanged.
What Shipping options are available on Govindji’s?
We are only able to accept online orders to shipping addresses within the United States. To ensure the secure delivery of your order, Govindji's does not ship orders to P.O. Boxes. For each address within the United States, the following shipping charges apply:
Purchases under $1,000 - $15 (USPS Priority Mail)
Purchases over $1,000 - Free (USPS Express Overnight)
All orders shipped include a complementary shipping insurance up to $25,000.
Can I ship my order to an International Location?
No, currently we are only able to accept online orders to shipping addresses within the United States.
How do I place an order in Govindjis.com?
Ordering on Govindjis.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. For payment, we only accept VISA and MASTERCARD.
Are prices on Govindjis.com subject to change?
With the exception of diamond jewelry, prices are based on prevailing NY gold spot price in real time. Please expect to be charged the price listed for the Govindji's merchandise you buy as it is listed on the day of purchase.
Is there an upgrade or trade-in policy on Govindji’s Jewelery?
All diamond jewelry purchased from Govindji's comes with life-time trade-in allowance of 80%. An instant credit of 80% of the original purchase price of your previously purchased diamond jewelry can be applied to another diamond jewelry purchase whenever you wish to trade-in and upgrade.
This upgrade, trade-in allowance is unprecedented in the industry and it is an offer extended during the life of your ownership of any Govindji's diamond jewelry piece.
Is it safe to order on Govindjis.com?
All diamond jewelry purchased from Govindji's comes with life-time trade-in allowance of 80%. An instant credit of 80% of the original purchase price of your previously purchased diamond jewelry can be applied to another diamond jewelry purchase whenever you wish to trade-in and upgrade.
This upgrade, trade-in allowance is unprecedented in the industry and it is an offer extended during the life of your ownership of any Govindji's diamond jewelry piece.
If I see a ring I would like to purchase but it is not my size, can it be sized?
In most cases we can re-size the ring at no extra cost. To get your ring finger measured, checkout our "Ring Sizer".
How often are new products added to the site?
You will see new products being added to our inventory every day on our website. Please checkout our website on regular basis for new arrivals.
How do I open an account with Govindji’s to make online purchases and what are the benefits?
Instructions are provided step by step when you make an online purchase. The benefits of joining include, being able to track your order online and also receive e-mails or any online promotions.
Govindji’s is an authorized dealer for several world luxury watch brands. Which are these brands?
Does Govindji’s ever have sales?
Govindji's has a section in their store and also on their website for overstocked and clearance jewelry pieces. "Govindji's Last Call" where you can find jewelry priced for significantly less with several items priced less than replacement cost.
Does Govindji’s have a Buy-Back Policy on any GIA Certified Diamond?
Govindji's Jewelers has a life-time cash buy-back policy on all GIA certified diamonds purchased from them. If the diamond is 1.00 carat or larger, the cash-back offer is 85% of the purchase price. If the diamond is less than 1.00 carat, the cash back offer is 80% of purchase price.
Does Govindji’s have a Trade-In Policy for upgrading to a larger GIA Certified Diamond?
Yes, if you purchase any GIA certified diamonds from Govindji's, you also get a lifetime option to upgrade to a larger diamond at 100% of your purchase amount.
What kind of GIA Certified Diamonds does Govindji’s specialize in?
"D" to "H" color
and
"Internally Flawless" to "VS1" clarity
"Excellent cut"
"Excellent polish"
"Excellent Symmetry"